1. Free delivery service will be provided for each order with net spending of HK$ 399 or above (only applicable for local order, after discount and after e-coupon/ promotion code discount).
2. All expected delivery dates and times are estimates only, and you will receive prior notification from us in relation to actual delivery arrangement once your order and delivery are confirmed. For any orders placed by you for delivery by Health Store, Health Store shall use reasonable endeavours to deliver the Products ordered to the delivery address provided by you, Health Store shall not be liable for any delays, change of delivery time or non-delivery for causes beyond its control.
3. Health Store (in its sole discretion) will only provide delivery to Hong Kong Island, Kowloon and the New Territories of the Hong Kong Special Administrative Region. Delivery service may not be applicable to Outlying Islands and remote areas, including Tung Chung, Ma Wan and Discovery Bay.
3.1 For industrial areas, the delivery hours shall be between 9:00am to 6:00pm for Monday to Saturday, except for some rural areas.
3.2 For residential areas, the delivery hours shall be between 9:00am to 8:00pm for Monday to Saturday, except for some rural areas.
3.3 Delivery service will not be provided on Sunday and public holiday.
3.4 If the customer requests to be reassigned to a different address after placing the order, an additional HK$10 will be charged as a surcharge.
3.5 No delivery service shall be available when typhoon signal No. 8 or Black Rainstorm Warning Signal is hoisted, or such other weather condition whereby delivery is considered unsafe by Health Store.
4. Health Store shall deliver the Products as listed on a Customer’s "My Shopping Cart" on this Site following the completion of an order. The Customer is required to include all purchase items (including free gifts and redemption items, if any) in the shopping cart when placing the order.
5. Subject to clause 4.1 above, delivery to building without lift might encounter delay in goods delivery.
6. All deliveries shall be made to the entrance of delivery address which you provided. You are required to sign off on the delivery note as receipt of the delivery (except where you have specifically instructed Health Store to leave the delivery outside the door, and you acknowledged that such delivery shall be at your own risk). You shall ensure that a person who is authorised to receive the order is present at the specified time of delivery to receive the order and sign off the delivery note. If no person is present, the delivery shall be withdrawn and attempted at another time agreed. In such circumstances, Health Store reserves the right to charge you an extra delivery fee.
7. You shall notify Health Store promptly via our customer service by sending email to CS@healthstore.com.hk or by phone at 28959732 of any changes to the information provided including delivery address so that we can communicate with you effectively and to deliver the Products to you.
8. Health Store reserves the right to decline delivery of the Products to any Customers at its sole discretion absolutely. In case of any dispute, the decision of Health Store is final and binding.