Return of Products/Refund

RETURN OF PRODUCTS / REFUND

1. Under normal circumstances, unless approved by Health Store at its sole discretion, Health Store will not accept any request for return or refund of Products upon delivery or collection of Products.

2. Images of Products on this Site may not correspond exactly to Product description and are for general reference only. The Customer shall not be entitled to return a Product or refund on the basis that it does not correspond exactly to its online image.

3. This Site and all information on this Site and in relation to the Products are provided "as is" and for general reference only. We provide no warranties, representations or undertakings in relation to their accuracy or availability, or that they will be error-free and/or any errors will be fixed. To the fullest extent permitted by applicable law, Health Store shall assume no obligation or liability for any advice or information provided with Products displayed on this Site and shall not be responsible for any inaccuracy or misstatement of any such information.

4. Health Store shall use reasonable efforts to ensure that orders are correctly fulfilled and shall deal with any discrepancies in the following manner, provided they are reported via the below channels in accordance with the timelines specified below:

4.1 If any Product proves to have been delivered or provided for pick-up in a damaged condition, expired, omitted in the delivery/pick-up, or if a wrong Product is delivered/provided for pick-up, Health Store shall refund to the Customer the Price of that subject Product or replace the subject Product.

4.2 Customers can raise the refund request by logging in Health Store, check the order history, look up for the corresponding order and follow the instruction to submit the refund request within 14 days of receipt of the delivery or pick-up. Customer can also contact our customer service for refund request within the aforesaid 14 days by sending email to CS@healthstore.com.hk or by phone at 2895 9732.

4.3 If any Product which was not included in the Customer's order is delivered to the Customer or by mistake, Health Store reserves the right to collect those Products.

4.4 Health Store will not refund or rectify discrepancies as aforesaid 14 days after delivery.

4.5 All gift items / stamps must be returned together with the returned Products. Otherwise Health Store reserves the right of final decision in refund approval.

5. Health Store's total liability to any Product delivered/picked up in the aforesaid circumstances is limited to refund of the Price of the Product or replacement specified above. All other remedies are expressly excluded.

6. Refunds shall be credited to the same credit card account which the Customer used for placing the order.

7. In case of dispute, Health Store reserves the right of final decision.